iTICKET offers a variety of ways to purchase tickets - phone or web. The most cost effective way to book tickets is online using a credit card. There is a Processing Fee for booking tickets when buying online or over the phone.
Yes. You can call our booking line on 1800 404 800 during the hours listed here. Please note that phone bookings are subject to an additional charge To avoid this additional phone booking charge, book online. Some promoters also advertise their own booking number which can be used to book tickets too.
Absolutely! Each event on our website has it's own unique venue layout, depending on whether the promoter wants us to allow you to choose your own seat. Alternatively, for GENERAL ADMISSION events, you simply select how many tickets you require and we do the rest.
If the event is in "choose your own seat" mode, simply click any available seats using your mouse - these are in green. If the seat turns red, then you have successfully selected it - no other user will be able to choose it. The seat will remain "selected" for approximately 15 minutes to give you time to either choose more seats, or pay for selected seats.
Any selected seats will be held for you for approximately 15 minutes. This gives you time to choose further seats or pay for held tickets. After 15 minutes, any selected seats will be released back into the general pool of tickets for other users to purchase.
All of our booking options offer you access to the same tickets, so whether you book online, over the phone, or in person, you're guaranteed to get the best tickets possible.
It is best to purchase your tickets prior to the event to guarantee availability. However, if there are any unsold tickets to an event, these are generally available at the venue approximately 30 minutes prior to the start time. Please note that these will be sold on a "first-in-first-served" basis. If an event is sold out prior to the start time, there will be no tickets available at the door.
If the event has allocated/reserved seating, please call our phone booking line on 1800 404 800 to enquire about wheelchair tickets. Some venues offer dedicated seats/spaces for wheelchairs while others do not. We will be able to let you know what the best option is. Our standard phone booking fee will be waived for these orders.
Tickets are not generally able to be replaced. Please call us to discuss your options if you need further information.
Purchasing tickets online using iTICKET is safe and secure. Information entered during the purchasing process is encrypted using a technology called SSL (Secure Sockets Layer). This widely accepted technology ensures secure commerce transactions on the internet.
No. Credit card transactions are processed in real-time and once payment is confirmed, credit card details are cleared.
Your personal details are kept safe by iTICKET and the Promoter and/or Venue whose event you are booking tickets to. They will NOT be sold or passed on to any other party. If you've opted to receive email updates from us and have provided an email address, we will send you regular iTICKET email newsletters. You can, of course, opt out of this at any time. Click here to view our full privacy policy.
iTICKET accepts payment via VISA and MasterCard.
If paying by credit card, the amount will show on your statement as iTICKET.
Unfortunately, tickets are not able to be given to you unless your order is paid in full.
All tickets sold on the Ticketshack website are delivered electronically. eTICKET - once your order is placed online or over the phone, you should receive your eTicket within 5 minutes. Sometimes your Internet Service Provider may have delays with their email system, and therefore the delivery of your eTicket. If you haven't received you eTicket within 2 hours, please let us know.
If a Promoter chooses to offer a 'Venue Pickup' delivery option, this will be offered to you during the booking process.
Yes. If you've purchased tickets online, or over the phone (and have provided your email address), we will send you a delivery notification email to let you know that your tickets are on their way.
iTICKET generally can not issue refunds or exchanges after a ticket has been purchased. Please be sure you choose your tickets carefully and agree to the terms and conditions of sale before confirming your purchase. If an event is cancelled or postponed without a raindate being offered, or a refund is required by law, liability is limited to refunding the ticket price only. All other fees and charges are non-refundable.
Once tickets are purchased, exchanges aren't usually possible. Please be sure you choose your tickets carefully and agree to the terms and conditions of sale before confirming your purchase. You can call or email us if you wish to discuss further.